Refund policy

We offer a 30-day exchange and replacement policy. While we don't accept returns for refunds, if there's an issue with your order we'll make it right — just contact us within 30 days of receiving your item.

To be eligible for a exchange/replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a exchange/replacement, you can contact us at goldstandardreplacement@gmail.com. Please note that returns will need to be sent to the following address:

Gold Standard Replacement LLC

11400 Arcola Rd.

Ste B1 PO Box 177

Arcola, IN 46704

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goldstandardreplacement@gmail.com.